Frequently Asked Questions (FAQs)

We’ve put together answers to the most common questions to help you shop with confidence. If you don’t see your question here, feel free to contact us!

📦 Orders & Shipping

When will my order ship?
We usually process and ship orders within 1–3 business days. You’ll receive a confirmation email with tracking details as soon as your order ships.

How long does shipping take?
Standard shipping typically takes 5–10 business days, depending on your location. Expedited shipping options are available at checkout.

Do you ship internationally?
Yes, we offer international shipping to many countries! Shipping times and rates will vary depending on your location.

🔁 Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of delivery on unused, unopened items. To start a return, email us at [support@yourstore.com] with your order number.

Do you offer exchanges?
Yes! If you ordered the wrong size or item, we’re happy to help. Contact us and we’ll guide you through the process.

Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

💳 Payments & Discounts

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments.

Can I use more than one discount code?
Only one discount code can be applied per order.

🛍 Products

How do I know what size to order?
Check out our Size Guide for detailed measurements and fit tips for each product.

Are your products eco-friendly / cruelty-free / handmade? (Optional — edit based on your brand)
Yes! We’re proud to offer products that are [sustainably sourced / cruelty-free / handmade by local artisans]. Learn more on our About Us page.

💬 Still Need Help?

No problem — we’re here for you. Just contact us and we’ll get back to you within 24 hours on business days.

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We’ve put together answers to the most common questions to help you shop with confidence. If you don’t see your question here, feel free to contact us!

📦 Orders & Shipping

When will my order ship?
We usually process and ship orders within 1–3 business days. You’ll receive a confirmation email with tracking details as soon as your order ships.

How long does shipping take?
Standard shipping typically takes 5–10 business days, depending on your location. Expedited shipping options are available at checkout.

Do you ship internationally?
Yes, we offer international shipping to many countries! Shipping times and rates will vary depending on your location.

🔁 Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of delivery on unused, unopened items. To start a return, email us at [support@yourstore.com] with your order number.

Do you offer exchanges?
Yes! If you ordered the wrong size or item, we’re happy to help. Contact us and we’ll guide you through the process.

Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

💳 Payments & Discounts

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments.

Can I use more than one discount code?
Only one discount code can be applied per order.

🛍 Products

How do I know what size to order?
Check out our Size Guide for detailed measurements and fit tips for each product.

Are your products eco-friendly / cruelty-free / handmade? (Optional — edit based on your brand)
Yes! We’re proud to offer products that are [sustainably sourced / cruelty-free / handmade by local artisans]. Learn more on our About Us page.

💬 Still Need Help?

No problem — we’re here for you. Just contact us and we’ll get back to you within 24 hours on business days.